Cyprus businesses don’t listen to their customers?

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Cyprus businesses don’t listen to their customers?
 © CyprusMail 2021
By Elisabeth Kesterlian, Certified Trainer

Do you listen to your customers? I work with firms to improve customer experience, but find that many Cyprus companies haven’t got a clue.

Businesses that show effective execution and high scores in Customer Experience surveys see 10-15 per cent higher revenues and 10-15 per cent lower costs. Global companies rely heavily on Customer Experience and invest extensively in improving and transforming into a consumer centric organisation.

But most businesses in Cyprus don’t.

They consistently fail because they simply don’t see it as an investment....


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This article was automatically added to our system 28-11-2020

Cyprus businesses don’t listen to their customers?


The contents of this article including any associated images are © CyprusMail 2021
Views & opinions expressed in this article are those of the author and/or CyprusMail .

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Article Tags: cyprus, businesses, listen, their, customers,