With the busy Christmas & New Year sales period now over, you may be wondering what your consumer rights are in Cyprus if something that you purchased subsequently turns out to be faulty.
Detailed below is a handy guide that you may find helpful:
What guarantee do I get when purchasing a product in Cyprus?
New Goods - Free of charge, 2-year guarantee (legal guarantee)
Second Hand Goods - Free of charge, 1-year guarantee (legal guarantee)
NB: Goods purchased from private individuals or at public auctions are excluded from the above.
"According to the Cyprus Law (EU harmonised) you always have the right to a minimum 2-year guarantee at no cost for new products and the right to a minimum 1 year guarantee at no cost for second hand goods. This guarantee is your minimum right."
What if the product is faulty?
"If goods you bought in Cyprus turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund.
You will only be able to ask for a partial or full refund when it is not possible to repair or replace the goods."
How do I get products repaired, replaced or refunded?
For items that were purchased new "the 2-year guarantee period starts as soon as you receive your goods.
If you are returning the item within 6 months of its receipt, then you simply need to show the trader that the goods are faulty or not as advertised.
However, after 6 months you need to prove that the defect already existed on receipt of the goods, for example, by showing that it is due to the poor quality of the materials used."
What can I do if a trader won't help?
If you have tried to return a faulty item and the trader refuses to acknowledge your consumer rights
then you should report them using the Consumer Protection Service's Online Complaint Form or
by calling the Consumer Helpline on 1429.
The Cyprus Consumer Protection Service lists information for consumers, including your rights,
in easy to read online guides.
* Excerpts above from the Consumer Protection Service.