Nine months have passed since my last article on Britain’s illustrious national airline, headed up by a Spaniard whose boss is an Irishman. I do apologise for this delay.
2017 was quite a year for BA in a number of ways which to the untrained eye appear unconnected but which, in my humble opinion, come under the heading: Incompetent and Avaricious Management.
Let’s take a look at a couple of the events that happened upon BA last year.
First out of the starting blocks was the introduction in January 2017 of food and drink to be bought on all...