Contact Center Agent serves as the first point of contact for prospective students and has the responsibility to communicate University related information on programs of study through phone calls, emails, live chat messages, SMS texts etc.
Duties and responsibilities
Performs inbound and outbound communication with prospective students.
Utilizes technology (phone, email, live, chat, social media, computerized systems) to support new student enrollment and provide information requested to prospective students.
Ensures procedures are followed and...