Customer Support Agent (Evening & Overnight Shift)



We are seeking for a Customer Support Agent to be working in the call center department, the CSR (Customer Service Representative) upholds three key pillars of Customer Care: world-class customer service, retentions, and risk mitigation.

This opening is for the evening shift (3pm-11pm) and overnight shift (11pm- 7am). Two consecutive days off but no weekends.

 

What you'll be doing:

Responding to calls, chats and emails to serve customers and fulfill requests such as renewals and cancellations

Investigating the root cause of billing issues...


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