Night Auditors and desk agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily.
be responsible for accurate check in and checkout of all hotel guests
collect payments and post in the system
utilize proper telephone...