If you meet the criteria for the position of Shop Supervisor, then we are looking forward for you to join our family.
Manage the smooth operation of the shop assigned
Supervise the Customer Service team in shop
Ensure that work procedures are followed; develop and implement new procedures as needed
Achieve the KPIs set by management
Monitor and handle customer churn rate
Handle the in-shop visits for terminations and complaints; when required, carry-out customer service support (technical assistance, new services presentation, billing...